Planet Drop Support
Need help with Planet Drop: Merge Puzzle? Try the steps below, or contact Kinopi Studio by email.
Common Troubleshooting
- Confirm that your device is connected to the internet.
- Close the game completely, then open it again.
- Install the latest version available from the App Store or Google Play.
- If an advertisement is unavailable, wait briefly and try again later.
In-App Purchases
Stardust packs are consumable purchases processed by the Apple App Store or Google Play. Prices and payment confirmation are displayed by the store before you complete a purchase.
If a completed purchase is not reflected in the game, do not immediately buy it again. Restart the game, confirm that you are using the same store account, and email us with the product name, approximate purchase time, device model, and a store receipt or order number. Do not send payment-card information.
Contact Support
Email: kinopistudio0506@gmail.com
Please include your app version, device model, and a short description of the issue.
Overview
Kinopi Studio (“we,” “us,” or “our”) publishes mobile games. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you use our games.
1. Games Covered by This Policy
- Planet Drop: Merge Puzzle
This list may be updated when Kinopi Studio publishes additional games.
2. Information We Collect
Depending on the features and third-party services used by a game, we and our service providers may collect the following categories of information:
- Gameplay and usage information: game sessions, progress, gameplay events, feature interactions, advertising events, and related activity.
- Device and technical information: device model, operating system, language, app version, IP address, installation identifiers, advertising identifiers, approximate location derived from network information, crash logs, and diagnostic data.
- Advertising information: ad impressions, ad interactions, rewarded-ad activity, consent choices, and fraud-prevention signals.
- Purchase information: purchased products, transaction identifiers, and purchase status when in-app purchases are available. Complete payment-card details are handled by the Apple App Store or Google Play and are not directly received or stored by Kinopi Studio.
3. How We Use Information
Information may be used to:
- Provide, operate, maintain, and improve our games.
- Understand gameplay and improve the player experience.
- Measure performance and troubleshoot crashes or technical problems.
- Display, measure, and manage advertisements.
- Process and verify in-app purchases.
- Prevent fraud, abuse, cheating, and security incidents.
- Comply with applicable legal obligations.
4. Third-Party Services
Our games may use third-party services that process information under their own terms and privacy policies.
| Service provider | Possible purpose |
|---|---|
| Unity Technologies (including Unity Analytics, Unity Ads, LevelPlay, and Ad Quality) | Analytics, advertising, ad mediation, ad quality, app diagnostics, and game services. |
| Google Firebase | Remote configuration and related app services. |
| Apple App Store and StoreKit | iOS app distribution, purchases, transaction handling, and platform functionality. |
| Google Play | App distribution, purchases, licensing, and platform functionality. |
Third-party services may collect or process information as described in their own privacy documentation. Kinopi Studio is responsible for disclosing the third-party services integrated into each game.
5. Sharing of Information
We may share information with service providers that help us operate, analyze, secure, support, distribute, and monetize our games.
We may also disclose information when required by law, in response to valid legal requests, to protect users or our rights, or in connection with a merger, acquisition, reorganization, or transfer of a game.
Kinopi Studio does not sell personal information for monetary consideration.
6. Consent and Privacy Choices
Depending on your location, you may be shown choices to consent to, reject, or limit analytics, personalized advertising, or other data processing. You may also manage advertising preferences through your device settings or privacy controls offered by relevant service providers.
To request access to or deletion of information associated with your use of a Kinopi Studio game, contact us using the email address below. We may need information sufficient to identify the relevant data.
7. Data Retention and Deletion
We retain information only for as long as reasonably necessary to provide our games, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and maintain security.
Data stored only on your device may be deleted when you clear the game’s data or uninstall the game. Retention periods for information processed by third-party service providers are governed by their respective policies.
8. Children’s Privacy
Our games are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through one of our games, contact us so that we can investigate and take appropriate action.
9. Data Security
We and our service providers use reasonable administrative, technical, and organizational safeguards intended to protect information. However, no method of electronic transmission or storage is completely secure.
10. International Data Processing
Information may be processed in countries other than the country where you live. Those countries may have data-protection laws that differ from those in your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy when our games, services, or legal obligations change. We will publish the updated policy on this page and revise the effective date at the top.
12. Contact Us
Kinopi Studio
Email: kinopistudio0506@gmail.com